15C.02 · Communication

Communication

Personne, Santé, Société (PSS) 2025-2026 · 66 pages

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1Communication 3Agenda

4Relationship & Communication 6Relationship as Vital Need 7Communication Sequence Model

Communication Sequence Model

8Subject & Resource Person 9Step 1: Equilibrium Disturbance 10Step 2: Seeking Contact 11Step 3: Communicating a Need 12Step 4: Understanding & Interpretation 13Step 5: Emitting Response 14Feedback Loop & Learning

15Communication Disruptions

Communication Disruptions

16Overview of Disruptions 17Context Alteration 18Incongruences 19Noise 20Encoding/Decoding Distortion 21Internal Phenomena 22Emotions

23Professional Communication

Doctor-Patient History

25Doctor-Patient History 26Three Relationship Models

Three Relationship Models

27Passive-Active Model 28Guidance-Cooperation Model 29Mutual Participation Model

30Case: Acute MI (Mme S.)31Expertise-Management Posture 32Case: Persistent Cough (Mr. F.)33Expertise-Guidance Posture 34Case: Chronic Comorbidities (Mr. W.)35Facilitator-Partner Posture

Doctor-Patient History

36Historical Timeline

Historical Timeline

37Ancient Egypt 38Ancient Greece 39Evolution Summary 40Psychoanalysis: Charcot to Freud 41Charcot vs Freud Details 42Unconscious, Transference, Projection 431950s: Parsonian Sick Role 441960s–80s: Paternalism Challenged 45Social Movements & Rights 461980s–2000s: Patient as Consumer 471990s: Therapeutic Education

Doctor-Patient History

48Communication in Medical Education 49Influences on Teaching 50Triple Revolution 51Patient-Centered Approach

Patient-Centered Approach

52Doctor vs Patient Agenda

Good & Bad Communication

55Beyond Fixing the Problem 56Communication as Core Competence 57Patient Priorities (Swiss Data)58Patient Speaking Time 59Common Communication Failures 60Consequences of Poor Communication 61Benefits of Better Communication 62Evidence for Better Communication 63Required Competencies

64Conclusion 65Good Enough Communication

15C.02Page 1Communication

Communication page 1

15C.02Page 2Communication

Communication page 2

15C.02Page 3CommunicationAgenda

Communication page 3

15C.02Page 4CommunicationDefinitionsRelationship & Communication

Communication page 4

15C.02Page 5CommunicationDefinitionsRelationship & Communication

Communication page 5

15C.02Page 6CommunicationDefinitionsRelationship as Vital Need

Communication page 6

15C.02Page 7CommunicationDefinitionsCommunication Sequence Model

Communication page 7

15C.02Page 8CommunicationDefinitionsCommunication Sequence ModelSubject & Resource Person

Communication page 8

15C.02Page 9CommunicationDefinitionsCommunication Sequence ModelStep 1: Equilibrium Disturbance

Communication page 9

15C.02Page 10CommunicationDefinitionsCommunication Sequence ModelStep 2: Seeking Contact

Communication page 10

15C.02Page 11CommunicationDefinitionsCommunication Sequence ModelStep 3: Communicating a Need

Communication page 11

15C.02Page 12CommunicationDefinitionsCommunication Sequence ModelStep 4: Understanding & Interpretation

Communication page 12

15C.02Page 13CommunicationDefinitionsCommunication Sequence ModelStep 5: Emitting Response

Communication page 13

15C.02Page 14CommunicationDefinitionsCommunication Sequence ModelFeedback Loop & Learning

Communication page 14

15C.02Page 15CommunicationDefinitionsCommunication Disruptions

Communication page 15

15C.02Page 16CommunicationDefinitionsCommunication DisruptionsOverview of Disruptions

Communication page 16

15C.02Page 17CommunicationDefinitionsCommunication DisruptionsContext Alteration

Communication page 17

15C.02Page 18CommunicationDefinitionsCommunication DisruptionsIncongruences

Communication page 18

15C.02Page 19CommunicationDefinitionsCommunication DisruptionsNoise

Communication page 19

15C.02Page 20CommunicationDefinitionsCommunication DisruptionsEncoding/Decoding Distortion

Communication page 20

15C.02Page 21CommunicationDefinitionsCommunication DisruptionsInternal Phenomena

Communication page 21

15C.02Page 22CommunicationDefinitionsCommunication DisruptionsEmotions

Communication page 22

15C.02Page 23CommunicationDefinitionsProfessional Communication

Communication page 23

15C.02Page 24CommunicationAgenda

Communication page 24

15C.02Page 25CommunicationDoctor-Patient History

Communication page 25

15C.02Page 26CommunicationDoctor-Patient HistoryThree Relationship Models

Communication page 26

15C.02Page 27CommunicationDoctor-Patient HistoryThree Relationship ModelsPassive-Active Model

Communication page 27

15C.02Page 28CommunicationDoctor-Patient HistoryThree Relationship ModelsGuidance-Cooperation Model

Communication page 28

15C.02Page 29CommunicationDoctor-Patient HistoryThree Relationship ModelsMutual Participation Model

Communication page 29

15C.02Page 30CommunicationDoctor-Patient HistoryClinical CasesCase: Acute MI (Mme S.)

Communication page 30

15C.02Page 31CommunicationDoctor-Patient HistoryClinical CasesExpertise-Management Posture

Communication page 31

15C.02Page 32CommunicationDoctor-Patient HistoryClinical CasesCase: Persistent Cough (Mr. F.)

Communication page 32

15C.02Page 33CommunicationDoctor-Patient HistoryClinical CasesExpertise-Guidance Posture

Communication page 33

15C.02Page 34CommunicationDoctor-Patient HistoryClinical CasesCase: Chronic Comorbidities (Mr. W.)

Communication page 34

15C.02Page 35CommunicationDoctor-Patient HistoryClinical CasesFacilitator-Partner Posture

Communication page 35

15C.02Page 36CommunicationDoctor-Patient HistoryHistorical Timeline

Communication page 36

15C.02Page 37CommunicationDoctor-Patient HistoryHistorical TimelineAncient Egypt

Communication page 37

15C.02Page 38CommunicationDoctor-Patient HistoryHistorical TimelineAncient Greece

Communication page 38

15C.02Page 39CommunicationDoctor-Patient HistoryHistorical TimelineEvolution Summary

Communication page 39

15C.02Page 40CommunicationDoctor-Patient HistoryHistorical TimelinePsychoanalysis: Charcot to Freud

Communication page 40

15C.02Page 41CommunicationDoctor-Patient HistoryHistorical TimelineCharcot vs Freud Details

Communication page 41

15C.02Page 42CommunicationDoctor-Patient HistoryHistorical TimelineUnconscious, Transference, Projection

Communication page 42

15C.02Page 43CommunicationDoctor-Patient HistoryHistorical Timeline1950s: Parsonian Sick Role

Communication page 43

15C.02Page 44CommunicationDoctor-Patient HistoryHistorical Timeline1960s–80s: Paternalism Challenged

Communication page 44

15C.02Page 45CommunicationDoctor-Patient HistoryHistorical TimelineSocial Movements & Rights

Communication page 45

15C.02Page 46CommunicationDoctor-Patient HistoryHistorical Timeline1980s–2000s: Patient as Consumer

Communication page 46

15C.02Page 47CommunicationDoctor-Patient HistoryHistorical Timeline1990s: Therapeutic Education

Communication page 47

15C.02Page 48CommunicationDoctor-Patient HistoryCommunication in Medical Education

Communication page 48

15C.02Page 49CommunicationDoctor-Patient HistoryInfluences on Teaching

Communication page 49

15C.02Page 50CommunicationDoctor-Patient HistoryTriple Revolution

Communication page 50

15C.02Page 51CommunicationDoctor-Patient HistoryPatient-Centered Approach

Communication page 51

15C.02Page 52CommunicationDoctor-Patient HistoryPatient-Centered ApproachDoctor vs Patient Agenda

Communication page 52

15C.02Page 53CommunicationAgenda

Communication page 53

15C.02Page 54CommunicationAgenda

Communication page 54

15C.02Page 55CommunicationGood & Bad CommunicationBeyond Fixing the Problem

Communication page 55

15C.02Page 56CommunicationGood & Bad CommunicationCommunication as Core Competence

Communication page 56

15C.02Page 57CommunicationGood & Bad CommunicationPatient Priorities (Swiss Data)

Communication page 57

15C.02Page 58CommunicationGood & Bad CommunicationPatient Speaking Time

Communication page 58

15C.02Page 59CommunicationGood & Bad CommunicationCommon Communication Failures

Communication page 59

15C.02Page 60CommunicationGood & Bad CommunicationConsequences of Poor Communication

Communication page 60

15C.02Page 61CommunicationGood & Bad CommunicationBenefits of Better Communication

Communication page 61

15C.02Page 62CommunicationGood & Bad CommunicationEvidence for Better Communication

Communication page 62

15C.02Page 63CommunicationGood & Bad CommunicationRequired Competencies

Communication page 63

15C.02Page 64CommunicationConclusion

Communication page 64

15C.02Page 65CommunicationConclusionGood Enough Communication

Communication page 65

15C.02Page 66CommunicationConclusion

Communication page 66