15C.03 · Communication médecin-patient

Doctor-patient communication

Personne, Santé, Société (PSS) 2025-2026 · 73 pages

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Administrative Notice

1Administrative Notice

Interactive Polling Setup

3Interactive Polling Setup

Lecture Outline

4Lecture Outline

Innate vs Acquired

5Is Good Communication Innate?6Film Excerpt Preparation 7The Doctor Film Clip 8Which Skills Need Training?9Spontaneous vs Learned Skills 10Benefits of Good Communication 11Evidence: Communication Is Learnable 1299-Study Intervention Outcomes

Tools & Strategies

13Plan Transition 14Mixing Console Analogy 15Calgary-Cambridge Model 16Task/Stage Mixing Table 17Formative Video Access 18Student Video Exercise 19Structure vs Relationship Tools 20Consultation Phases Detail 21Contextual Adaptation Factors 22Clinical Contexts 23Three Relationship Models 24Model by Problem Type 25Calgary-Cambridge Recap

Building the Relationship

26Goals of Relationship Building 27Verbal vs Non-Verbal 28Verbal Tools 29Renal Transplant Patient Voice 30Patient Video 31Active Listening

Non-Verbal Communication

32Mehrabian 7-38-55 Rule 33Layers in Healthcare 34Layer Detail 35Interpersonal Distance 36Environment & Interactions 37Office Environment Poll 38Full Layer Diagram

Physician Appearance

39White Coat Review 40White Coat Perceptions 41Swiss White Coat Studies

Non-Verbal Communication

42Comprehensive Layer Summary 43Patient Testimonies

New Technologies

44Technology Impact Overview 45Computer in Consultation 46Computer Benefits 47Computer Disadvantages 48EMR Systematic Review 49Geneva Computer Behavior Study 50Posture Preference Poll 51Posture Preference Results 52Typing & Contact Preferences 53Telemedicine Overview 54Synchronous Telemedicine Pros/Cons 55Pre-COVID Telemedicine Review 56UK COVID Consultation Modes 57Geneva Post-COVID Modes 58Video Consultation Best Practices 59Video Framing & Gaze Preferences 60Pause & Empathy Preferences

Structuring the Consultation

61Calgary-Cambridge Full Model 62Time Management Exercise 63Structuring Objectives 64Structuring Tools

Learning Methods

65Plan Transition 66Hidden Curriculum Cartoon 67Curriculum History Timeline 68Geneva Seminar Curriculum 69Patient-Centeredness Erosion 70Role Models

71Course Objectives 72Five Take-Home Messages

73Closing Slide

15C.03Page 1Administrative Notice

Communication médecin-patient page 1

15C.03Page 2Title Slide

Communication médecin-patient page 2

15C.03Page 3Interactive Polling Setup

Communication médecin-patient page 3

15C.03Page 4Lecture Outline

Communication médecin-patient page 4

15C.03Page 5Innate vs AcquiredIs Good Communication Innate?

Communication médecin-patient page 5

15C.03Page 6Innate vs AcquiredFilm Excerpt Preparation

Communication médecin-patient page 6

15C.03Page 7Innate vs AcquiredThe Doctor Film Clip

Communication médecin-patient page 7

15C.03Page 8Innate vs AcquiredWhich Skills Need Training?

Communication médecin-patient page 8

15C.03Page 9Innate vs AcquiredSpontaneous vs Learned Skills

Communication médecin-patient page 9

15C.03Page 10Innate vs AcquiredBenefits of Good Communication

Communication médecin-patient page 10

15C.03Page 11Innate vs AcquiredEvidence: Communication Is Learnable

Communication médecin-patient page 11

15C.03Page 12Innate vs Acquired99-Study Intervention Outcomes

Communication médecin-patient page 12

15C.03Page 13Tools & StrategiesPlan Transition

Communication médecin-patient page 13

15C.03Page 14Tools & StrategiesMixing Console Analogy

Communication médecin-patient page 14

15C.03Page 15Tools & StrategiesCalgary-Cambridge Model

Communication médecin-patient page 15

15C.03Page 16Tools & StrategiesTask/Stage Mixing Table

Communication médecin-patient page 16

15C.03Page 17Tools & StrategiesFormative Video Access

Communication médecin-patient page 17

15C.03Page 18Tools & StrategiesStudent Video Exercise

Communication médecin-patient page 18

15C.03Page 19Tools & StrategiesStructure vs Relationship Tools

Communication médecin-patient page 19

15C.03Page 20Tools & StrategiesConsultation Phases Detail

Communication médecin-patient page 20

15C.03Page 21Tools & StrategiesContextual Adaptation Factors

Communication médecin-patient page 21

15C.03Page 22Tools & StrategiesClinical Contexts

Communication médecin-patient page 22

15C.03Page 23Tools & StrategiesThree Relationship Models

Communication médecin-patient page 23

15C.03Page 24Tools & StrategiesModel by Problem Type

Communication médecin-patient page 24

15C.03Page 25Tools & StrategiesCalgary-Cambridge Recap

Communication médecin-patient page 25

15C.03Page 26Tools & StrategiesBuilding the RelationshipGoals of Relationship Building

Communication médecin-patient page 26

15C.03Page 27Tools & StrategiesBuilding the RelationshipVerbal vs Non-Verbal

Communication médecin-patient page 27

15C.03Page 28Tools & StrategiesBuilding the RelationshipVerbal Tools

Communication médecin-patient page 28

15C.03Page 29Tools & StrategiesBuilding the RelationshipRenal Transplant Patient Voice

Communication médecin-patient page 29

15C.03Page 30Tools & StrategiesBuilding the RelationshipPatient Video

Communication médecin-patient page 30

15C.03Page 31Tools & StrategiesBuilding the RelationshipActive Listening

Communication médecin-patient page 31

15C.03Page 32Tools & StrategiesNon-Verbal CommunicationMehrabian 7-38-55 Rule

Communication médecin-patient page 32

15C.03Page 33Tools & StrategiesNon-Verbal CommunicationLayers in Healthcare

Communication médecin-patient page 33

15C.03Page 34Tools & StrategiesNon-Verbal CommunicationLayer Detail

Communication médecin-patient page 34

15C.03Page 35Tools & StrategiesNon-Verbal CommunicationInterpersonal Distance

Communication médecin-patient page 35

15C.03Page 36Tools & StrategiesNon-Verbal CommunicationEnvironment & Interactions

Communication médecin-patient page 36

15C.03Page 37Tools & StrategiesNon-Verbal CommunicationOffice Environment Poll

Communication médecin-patient page 37

15C.03Page 38Tools & StrategiesNon-Verbal CommunicationFull Layer Diagram

Communication médecin-patient page 38

15C.03Page 39Tools & StrategiesNon-Verbal CommunicationPhysician AppearanceWhite Coat Review

Communication médecin-patient page 39

15C.03Page 40Tools & StrategiesNon-Verbal CommunicationPhysician AppearanceWhite Coat Perceptions

Communication médecin-patient page 40

15C.03Page 41Tools & StrategiesNon-Verbal CommunicationPhysician AppearanceSwiss White Coat Studies

Communication médecin-patient page 41

15C.03Page 42Tools & StrategiesNon-Verbal CommunicationComprehensive Layer Summary

Communication médecin-patient page 42

15C.03Page 43Tools & StrategiesNon-Verbal CommunicationPatient Testimonies

Communication médecin-patient page 43

15C.03Page 44Tools & StrategiesNew TechnologiesTechnology Impact Overview

Communication médecin-patient page 44

15C.03Page 45Tools & StrategiesNew TechnologiesComputer in Consultation

Communication médecin-patient page 45

15C.03Page 46Tools & StrategiesNew TechnologiesComputer Benefits

Communication médecin-patient page 46

15C.03Page 47Tools & StrategiesNew TechnologiesComputer Disadvantages

Communication médecin-patient page 47

15C.03Page 48Tools & StrategiesNew TechnologiesEMR Systematic Review

Communication médecin-patient page 48

15C.03Page 49Tools & StrategiesNew TechnologiesGeneva Computer Behavior Study

Communication médecin-patient page 49

15C.03Page 50Tools & StrategiesNew TechnologiesPosture Preference Poll

Communication médecin-patient page 50

15C.03Page 51Tools & StrategiesNew TechnologiesPosture Preference Results

Communication médecin-patient page 51

15C.03Page 52Tools & StrategiesNew TechnologiesTyping & Contact Preferences

Communication médecin-patient page 52

15C.03Page 53Tools & StrategiesNew TechnologiesTelemedicine Overview

Communication médecin-patient page 53

15C.03Page 54Tools & StrategiesNew TechnologiesSynchronous Telemedicine Pros/Cons

Communication médecin-patient page 54

15C.03Page 55Tools & StrategiesNew TechnologiesPre-COVID Telemedicine Review

Communication médecin-patient page 55

15C.03Page 56Tools & StrategiesNew TechnologiesUK COVID Consultation Modes

Communication médecin-patient page 56

15C.03Page 57Tools & StrategiesNew TechnologiesGeneva Post-COVID Modes

Communication médecin-patient page 57

15C.03Page 58Tools & StrategiesNew TechnologiesVideo Consultation Best Practices

Communication médecin-patient page 58

15C.03Page 59Tools & StrategiesNew TechnologiesVideo Framing & Gaze Preferences

Communication médecin-patient page 59

15C.03Page 60Tools & StrategiesNew TechnologiesPause & Empathy Preferences

Communication médecin-patient page 60

15C.03Page 61Structuring the ConsultationCalgary-Cambridge Full Model

Communication médecin-patient page 61

15C.03Page 62Structuring the ConsultationTime Management Exercise

Communication médecin-patient page 62

15C.03Page 63Structuring the ConsultationStructuring Objectives

Communication médecin-patient page 63

15C.03Page 64Structuring the ConsultationStructuring Tools

Communication médecin-patient page 64

15C.03Page 65Learning MethodsPlan Transition

Communication médecin-patient page 65

15C.03Page 66Learning MethodsHidden Curriculum Cartoon

Communication médecin-patient page 66

15C.03Page 67Learning MethodsCurriculum History Timeline

Communication médecin-patient page 67

15C.03Page 68Learning MethodsGeneva Seminar Curriculum

Communication médecin-patient page 68

15C.03Page 69Learning MethodsPatient-Centeredness Erosion

Communication médecin-patient page 69

15C.03Page 70Learning MethodsRole Models

Communication médecin-patient page 70

15C.03Page 71Course SummaryCourse Objectives

Communication médecin-patient page 71

15C.03Page 72Course SummaryFive Take-Home Messages

Communication médecin-patient page 72

15C.03Page 73Closing Slide

Communication médecin-patient page 73